Technical Solutions Consultant – Americas at Ashby

Job Description

Hi, I’m John and I’m the Head of Professional Services at Ashby. One of my favourite facets of Ashby is our working precept of Continuous Improvement . Coupled with our precept of caring deeply about our prospects, we regularly discover ourselves questioning, “How can we ship a extra impactful buyer expertise?”. That’s why I’m thrilled to be hiring for our new Solutions Consultant operate! As a member of our rising Professional Services staff (inside Ashby’s Customer Success group), you’ll have the chance to make sure prospects have the technical help they should absolutely optimize their use of Ashby, serving to them construct deeper integrations and more practical workflows.

About the Role

This function sits on the intersection of Customer Success, Product, and Support — bridging deep technical acumen with sturdy customer-facing expertise. You’ll function a subject knowledgeable (SME) on complicated product areas and integrations, working hands-on with prospects by way of dwell engagements and increasing our staff’s technical supply capabilities. You’ll carry each product experience and a consultative mindset, enjoying a essential function in implementations and integrations.

What you’ll do:

• Serve as a post-sales technical SME on complicated product integrations, together with enterprise identification and entry administration (IAM), office integrations, and customized APIs, supporting each inner groups and prospects throughout implementations, early entry product releases, and superior configurations.

• Lead customer-facing technical engagements, together with discovery classes, finest observe consulting, and hands-on configuration of technical workflows.

• Collaborate with Product to floor rising technical ache factors for exploration and keep forward of recent product capabilities that inform our buyer engagements.

• Enable our Technical Support staff to deal with break/repair points for present configurations whilst you work upstream with prospects to design and launch these configurations.

• Execute options explored in pre-sales conversations to make sure continuity between buyer expectations and delivered outcomes.

• Translate technical depth into scale, changing insights and one-off options into documentation, playbooks, tooling, or enablement content material for wider reuse when applicable.

What success appears to be like like:

• Customers obtain enterprise-grade technical steering and configuration help throughout implementation and post-live optimization actions

• Ashby expands its buyer choices whereas enabling more practical specialization of obligations with cross-functional companions like Product and Support

• Professional Services opens new earnings streams by way of outlined technical companies choices

• Technical workstreams function collaboratively with core implementation workstreams and buyer success motions

• Custom options are documented and scaled to be used with different prospects

You might be nice for match it you:

• Are a technical generalist who can go deep rapidly on matters like M365 and Google Workspace configurations and API-driven customized integrations.

• Have prior expertise as a Solutions Consultant, Sales Engineer, Technical Implementation Specialist, or Product Manager, working with a fancy SaaS product.

• Can distill complicated ideas for practical Talent Acquisition stakeholders (e.g., Recruiting Operations Managers), technical admins (e.g. HRIS or IT stakeholders), and government decision-makers (e.g. VP of Talent).

• Love dwell buyer interplay, and revel in fixing issues in actual time with customers.

• Thrive in ambiguity and are resourceful and self-directed— you’re excited to construct the answer if it doesn’t but exist.

• Care deeply about product high quality, readability, and consistency — and wish to assist us elevate the bar by means of each buyer touchpoint.

You may not be a match if:

• You’re on the lookout for a purely behind-the-scenes function with little buyer interplay.

• You choose to specialise in a slender technical area moderately than working throughout a number of characteristic units.

• You need strict function boundaries — this job blends technical depth with customer-facing work, and flexing between each is essential.

• You’re uncomfortable with ambiguity or iterative downside fixing — this function typically works in rising areas with out pre-defined options.

• You rely closely on handoffs or checklists — success right here typically requires defining and proudly owning a problem end-to-end, even when it’s messy.

Our Philosophy

Here are a couple of key factors (related to the go-to-market aspect) that ought to provide you with an concept of what it’s prefer to work with us:

• We spend a variety of time constructing best-in-class merchandise since we consider a extremely differentiated product is rather a lot simpler to promote.

• We wish to provide deep experience each time we work together with prospects and prospects.

• We strongly consider that small groups with very gifted individuals (and the suitable work setting) ship significantly better efficiency than groups with giant headcount. We rent and compensate accordingly.

• We worth a powerful sense of possession, principled considering over expertise, and considerate communication (we put a variety of effort into utilizing the suitable communication channels) – we’ll get into these and different values through the hiring course of.

The Interview

At Ashby, our staff and interview course of wish to provide help to present your finest self. Our interview course of is structured to get to know you and your profession in addition to empower you with perception into our key focus areas. Here is the method in its entirety:

• 30 min – Recruiter Screen with Talent Team

• 45 min – Interview with Head of Professional Services (Hiring Manager)

• Take Home Exercise (one week to finish)

• 60 min – Interview with Integrations Consultant and Product Manager

• Final Round:

  • 30 min – Interview with VP of Customer Success

  • 30 min – Interview with CEO

  • 10 min – Closing Questions with Hiring Manager

Ashby supplies equal employment alternatives (EEO) to all staff and candidates for employment with out regard to race, shade, faith, intercourse, nationwide origin, age, incapacity, genetics, sexual orientation, gender identification, or gender expression. We are dedicated to a various and inclusive workforce and welcome individuals from all backgrounds, experiences, views, and talents.

Ashby is dedicated to a good and clear hiring course of. We affirm that this commercial is for an energetic, present emptiness inside our group. Please be suggested that we might use synthetic intelligence-driven instruments to help our recruitment staff in screening, assessing, and choosing candidates for this place.