Forward Deployed Engineer at Kyber

At Kyber, we’re constructing the next-generation file platform for business. Today, our AI-native service changes regulative file workflows, allowing insurance coverage claims companies to combine 80% of their design templates, invest 65% less time preparing, and compress total interaction cycle times by 5x. Our vision is for each business to perfectly utilize AI design templates to produce every file.

Over the previous year, we have actually:

• 50x ‘d platform volume and pay.
• Landed several 6 and 7 figure, multi-year agreements with leading insurance coverage business.
• Launched tactical collaborations with market leading software application partners like Guidewire, Majesco, and Twilio Sendgrid.

Kyber is backed by leading Silicon Valley VCs, consisting of Y Combinator and Fellows Fund.

We’re trying to find a future creator and early-career engineer to quarterback the complete technical relationship with our business clients– from the minute an offer gets technical, through constructing what they require, to being their very first call when something breaks. You’ll work straight with our CEO, GTM group, client success group, and with the engineers who develop our core platform.

Responsibilities

Own the Full Technical Sales Delivery Lifecycle

• Quarterback technical shipment for business accounts end-to-end: from technical scoping discussions, through constructing the combination or setup, all the method through steady business scale use.
• Represent Kyber straight to business stakeholders, working carefully with our CEO, Head of Engineering and GTM group.
• Ship custom-made combinations and account-specific demands straight.

Serve as First-Line Triage

• Be the very first responder on customer-reported concerns: detect whether something is a genuine bug, a setup space, or a training problem.
• Resolve what you can straight; intensify real bugs to the engineer who owns that code, with sufficient context that they aren’t beginning cold.

Compound Your Own Leverage Over Time

• As you see demands repeat, try to find the self-serve function or develop the internal tool that makes the next one unneeded.
• Work at the crossway of GTM, Engineering and Customer Success to enhance internal procedures around the client lifecycle.

What We’re Looking For in You:

• Strong engineering basics– comfy delivering genuine code and getting an unknown codebase.
• Some direct exposure to or real interest in sales engineering/ technical pre-sales– you’ll be owning these discussions and representing Kyber’s technical architecture, not simply observing them.
• Naturally curious and diagnostic– you like determining why something broke, not simply that it did.
• Comfortable speaking to non-engineers, reputable in front of business stakeholders.
• AI-native– you develop with AI coding tools as a default part of how you work, and you’re comfy speaking credibly about how LLMs power what we deliver when a client asks.

Your First 90 Days

First 1 month– Ramp

• Get up to speed on Kyber’s item, codebase, and leading business accounts
• Ship your very first little repair or config modification to a customer-facing combination, with assistance from the engineering group
• Sit in on client and possibility contacts us to see how offers and assistance discussions really occur

First 60 days– Start owning

• Independently triage and solve your very first customer-reported problem end-to-end– medical diagnosis through repair or escalation
• Take a supporting function in a live technical scoping discussion with a possibility
• Ship a custom-made combination or account-specific demand with very little oversight

First 90 days– Full ownership

• Independently run point on a technical scoping discussion with a business possibility
• Be the default initially responder for a specified set of accounts or problem types
• Identify and develop your very first self-serve repair or internal tool for a repeating demand