(fluent English) Technical Support Consultant, short-term (distant) at SupportYourApp

Job Description

SupportYourApp is a world Intelligent Support-as-a-Service chief, partnering with tech firms and business leaders like MasterCard, Calm and MacPaw in 30+ nations since 2010 to ship safe buyer and technical help. We function globally, supporting shoppers in 60 languages throughout numerous industries. So what if you happen to had an opportunity to be part of the global community’s main SaaS, software program, or {hardware} options?

Join our group as a Technical Support Consultant on a short-term foundation, with the potential to proceed right into a long-term collaboration. Unlock your potential by mastering new expertise and reaching difficult objectives in cooperation with our People First administration method.

Excited? Let’s see what it takes 💛

What you’ll do:

• Provide technical help through electronic mail and chat in knowledgeable and environment friendly method;
• Troubleshoot product points and information prospects by options step-by-step;
• Identify whether or not a problem is expounded to the bulb, app, connectivity, setup, or person configuration;
• Ask the appropriate questions to know and diagnose the issue;
• Follow troubleshooting procedures whereas additionally utilizing logic when the state of affairs isn’t lined by an ordinary course of;
• Document buyer interactions and troubleshooting steps clearly;
• Escalate advanced or unresolved technical points when mandatory;
• Provide a optimistic, affected person, {and professional} buyer expertise;
• Manage a number of conversations effectively whereas sustaining accuracy and high quality.

What it’s essential to succeed on this function:

• Excellent English communication expertise (a minimum of C1 for each spoken and written);
• At least 1 yr of expertise in technical buyer help function;
• Previous video help expertise could be plus;
• Tech-savvy mindset;
• Strong troubleshooting and problem-solving expertise, with the power to research points and discover efficient options;
• Critical pondering and robust frequent sense, with a sensible and analytical method to resolving buyer points;
• Personal laptop (a minimum of 8Gb of RAM) with a secure web connection (minimal 50 Mbps–obtain and 40 Mbps–add).

Benefits:

• Flexible schedule: 2 days off and 5 working shifts from Sunday to Saturday, masking one of many following shifts: 6AM – 2PM or 4 8AM–4PM (EST);
• Opportunity to cooperate totally remotely;
• Inclusive overseas surroundings;
• Compensation in USD;
• Balance between venture workload and private time;
• Responsive management thinking about your improvement;
• Greenhouse situations for self-development;
• A tradition constructed on belief, with no time-tracking necessities.

*The gadgets listed on this part might differ relying on the phrases of your engagement. Certain advantages and situations sometimes apply to workers; unbiased contractors is probably not eligible for all of those. The particular phrases, together with compensation, advantages, and work situations, can be clearly outlined in your settlement if chosen.

You can study extra in regards to the firm and its tradition by visiting our official web site and social pages on Facebook, Instagram, and LinkedIn.

So if you happen to’re a proactive Technical Support Consultant who thrives on fixing issues, making certain buyer satisfaction, and delivering excellent service, don’t miss this chance and ship us your CV in English to collaborate with us!

Over 1500+ specialists who already ship distinctive buyer experiences collaborating with SupportYourApp.

Know somebody excellent for the function? Refer them and get rewarded!

We adhere to the rules of equal therapy of candidates and prohibit discrimination on any grounds protected by legislation.

Your private knowledge can be processed as described within the SupportYourApp Candidate Privacy Notice.