Customer Support Agent at Greenshades Software

Job Description

We’re looking to hire support agents to handle incoming calls and emails. The job will be five days a week, full-time (40 hours).

Job Responsibilities:

• Achieve and maintain an excellent reputation with our client base

• Work to ensure satisfaction of our clients

• Provide excellent email, phone, and live chat based support

• Schedule and provide client walkthroughs or training sessions upon client request

Job Requirements:

• Customer service experience

• Strong computer skills

• Ability to use proper spelling, punctuation, and grammar when writing emails

• Good communication skills on the phone

• Self-starter that is both reliable and committed

• Ability to quickly learn a number of new websites and software programs

• Software and website support desired

This is a remote position.