Customer Success Advisor at Safe Safety

Job Description

Most boards and executives are at present flying blind on the subject of cyber threat. They are guessing. At Safe, we’ve constructed an AI-driven engine that lastly offers the C-Suite a transparent, quantified, and real-time view of their safety posture. We don’t simply present information; we offer certainty.

We are a $170M Series C-funded class chief. We don’t play within the mid-market; we function on the highest ranges of world enterprise. Today, we’re proud to serve 10% of the Fortune 500, defending international icons corresponding to Apple, Netflix, AT&T, Verizon, and Victoria’s Secret.

As we scale towards our subsequent chapter, we’re searching for high-performers who need to do the very best work of their careers on the intersection of AI and Cybersecurity.

The Culture Memo: Our Operating System

Safe will not be a typical company atmosphere. We are a high-intensity, mission-driven crew. We worth builders who need to outline a class and work alongside people who find themselves equally dedicated to excellence.

• Extreme Ownership: We don’t do “not my job.” We rent individuals who see a niche and personal the answer from begin to end.

• The Elite Standard: We serve probably the most refined corporations on the planet. Our work should be bulletproof. Whether it’s a line of code or a gross sales deck, we intention for Tier-1 high quality each time.

• Methodology & Rigor: We don’t wing it. From Force Management and MEDDICC in gross sales to data-driven sprints in engineering, we depend on confirmed frameworks to remain disciplined and predictable.

• Radical Candor: We transfer too quick for politics or sugar-coating. We worth direct, trustworthy suggestions that helps us discover the appropriate reply rapidly.

• The Series C Hustle: We have the soundness of a well-funded chief however the coronary heart of a startup.

The Perks & Ownership:

We need our crew to really feel like homeowners as a result of they are homeowners. We belief our individuals to handle their outcomes and their time.

• Meaningful Equity: Every “Safestar” is a shareholder. You aren’t simply an worker; you’re a associate in our success.

• Unlimited Leaves: We don’t imagine in clock-watching. We provide limitless depart as a result of we belief you to take the time you might want to recharge whereas staying dedicated to the mission.

• Comprehensive Benefits: We present top-tier medical insurance coverage and wellness advantages to make sure you and your loved ones are effectively cared for.

• Career Trajectory: We are rising aggressively. For high-performers, the trail for development strikes on the velocity of your ambition.

Core Responsibilities:

• Own post-sale success for enterprise clients operating SAFE’s CTEM platform throughout the five-phase CTEM lifecycle (Scoping, Discovery, Prioritization, Validation, Mobilization). Partner with CISOs, VM leaders, threat/compliance groups, and SecOps to make sure clients obtain — and may show — measurable publicity and business-risk discount, not simply device adoption.
• Act because the ‘voice of the client’ inside the corporate.
• Own the client relationship — together with relationships with CISOs/CIOs and IT operational groups — to change into a trusted advisor on cyber threat.
• Reconcile differing success definitions throughout VM, CISO, threat, and ITSM stakeholders right into a shared account scorecard.
• Drive key metrics corresponding to GRR, NRR, and worth realization.
• Become a SAFE platform knowledgeable and assist clients change into self-sufficient.
• Assist in figuring out and documenting greatest practices and making certain buyer environments align with them.
• Partner with Customer Success Engineers (CSE) to resolve any points with buyer deployments.
• Communicate and observe buyer product enhancements with SAFE Product Management.

Essential Skills/ Qualifications/ Experience:

• Experience in vulnerability/publicity administration, GRC, or a associated safety area — vendor-side or practitioner-side.
• Demonstrated capability to speak technical threat to non-technical/government audiences.
• Experience managing multi-stakeholder enterprise accounts by way of organizational change, not simply software program adoption.
• Empathy with the client; listening energy
• Strong undertaking administration expertise – tremendous detail-oriented and disciplined
• 5+ years of expertise in threat consulting, administration consulting, and buyer success
• Track report of delivering on buyer success metrics
• Confidence in being an advisor to the CXOs of Fortune 500 corporations
• Comfort with constructing, ambiguity, and excessive progress chaos in a startup atmosphere
• Travel required – 30%

If you’re captivated with cyber threat, thrive in a fast-paced atmosphere, and need to be a part of a crew that’s redefining safety, we need to hear from you! 🚀