Customer Engineer, Turkish or Arabic Talking at Cloudflare

Job Description

About Us

At Cloudflare, we’re on a mission to assist construct a greater Internet. Today the corporate runs one of many international stage’s largest networks that powers thousands and thousands of internet sites and different Internet properties for patrons starting from particular person bloggers to SMBs to Fortune 500 firms. Cloudflare protects and accelerates any Internet software on-line with out including {hardware}, putting in software program, or altering a line of code. Internet properties powered by Cloudflare all have net site visitors routed by means of its clever world community, which will get smarter with each request. As a outcome, they see important enchancment in efficiency and a lower in spam and different assaults. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures checklist and ranked among the many World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not on the lookout for individuals who look ahead to a elegant roadmap; we’re on the lookout for the builders who see the cracks within the Internet that everybody else has merely discovered to dwell with. We worth candidates who’ve the intuition to identify a “normalized” drawback and the AI-native curiosity to create an answer utilizing the most recent instruments. Our tradition is constructed on iteration, leveraging AI to ship quicker at present to make it higher tomorrow, whereas making certain that each enchancment, irrespective of how small, is shared throughout the crew to elevate everybody up. If you’re the kind of one that values curiosity over paperwork, and that AI is a accomplice in fixing robust issues to maintain the Internet shifting ahead, you’ll match proper in.

Available Location: Dubai, UAE

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What you’ll do as a Customer Engineer

The Customer Engineer (CE) is the core driver of our technical go-to-market technique: a trusted technical advisor and first architect of the client journey. You will bridge the hole between technical technique and trade worth—guiding enterprise shoppers from preliminary pre-sales technical validation by means of onboarding, deployment structure, and full lifecycle growth. Sitting throughout the GTM group and reporting to a Customer Engineering Leader, you’ll not hand off your prospects as soon as an preliminary settlement is reached. Instead, you’ll function as a quota-carrying technologist, leveraging AI-augmented workflows to remove administrative toil, so you may give attention to high-value architectural design and driving measurable trade outcomes throughout all the buyer journey.

Key Responsibilities

• Technical Validation: Partner intently with Account Executives to guide technical deep-dive discovery, seize trade necessities, and map advanced buyer transport systems – DNS, CDN, Zero Trust, Network Security, Workers – to fit-for-purpose Cloudflare architectures and bespoke options. . Define, scope, success standards, and technical evaluations plans for Proof of Concepts (PoCs) and Technical Validations. Deliver tailor-made technical displays, architectural diagrams, and demonstrations that present how Cloudflare solves particular efficiency, safety, and reliability challenges. Proactively handle advanced technical objections, safety compliance questions, and edge-case architectural necessities throughout the gross sales cycle. Take accountability for an acceptable resolution deployment technique (Customer, Partner or Cloudflare Professional companies) being an integral a part of all proposals.
• Customer Adoption & Value Realization: Provide oversight to technical onboarding and implementation, however not execute the implementation, serving as the first government and engineering contact for the client. Design structured migration and onboarding blueprints tailor-made to the client’s setting (e.g. DNS migrations, Zero Trust rollouts, WAF tuning steerage), and act because the lead advisor for buyer engineering groups, strolling them step-by-step by means of configuration greatest practices.  Partner with Account Executives to personal discovery, demos, onboarding, technical well being, danger, and growth technique. Proactively monitor buyer well being scores and telemetry to make sure speedy time-to-value, resolve integration bottlenecks, and cut back deployment danger.
• Commercial Accountability & Expansion: Carry a variable quota tied on to new trade acquisition and/or ongoing account development. Be commercially accountable for making certain deep platform adoption, retaining income, and figuring out strategic cross-sell and up-sell alternatives based mostly on product utilization information. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on funding for C-level executives.
• Trusted Advisory: Act as a trusted technical advisor all through all the buyer lifecycle, sustaining a steady, deep relationship with key stakeholders from preliminary onboarding by means of maturity, renewal, and growth. Provide thought partnership on structure, AI management layers, safety posture, and deployment confidence. Identify potential deployment dangers or integration bottlenecks early, and supply remediation methods to de-risk buyer outcomes.
• AI Orchestration & Workflow Automation: Leverage AI brokers, Large Language Models (LLMs), and inner platforms to automate routine duties reminiscent of RFP/Security Questionnaire responses, sandbox provisioning, fundamental telemetry monitoring, and inner/exterior documentation, reclaiming your time for strategic buyer advisory.
• Education & Enablement: Partner intently with the Enablement Team to design, construct, and govern technical assets. Define, doc, and educate each inner groups and prospects on deliverables reminiscent of Standard Operating Procedures (SOPs), architectural greatest practices, and technical guides to constantly elevate the technical baseline throughout the group.

Minimum Qualifications

• Fluency in English and Turkish and/or Arabic (written and spoken).
• Experience: Experience in a customer-facing technical function, reminiscent of Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer (years of expertise required will fluctuate based mostly on Associate, Senior, Staff, or Principal levelling).
• Architectural Mindset: Ability to white-board, design, and articulate advanced enterprise community and safety architectures clearly.
• Consultative & Advisory Skills: Excellent communication expertise with the flexibility to translate deeply technical ideas into trade outcomes for each hands-on engineers and C-level executives.
• Commercial Mindset: Proven observe report of working in a quota-carrying or revenue-aligned setting, with a robust understanding of SaaS metrics, trade worth translation, and enterprise gross sales cycles.
• Communication: Exceptional presentation and stakeholder administration expertise, able to bridging the hole between deep technical implementation particulars and high-level C-suite trade technique.
• Technical Breadth: We don’t anticipate each candidate to be an knowledgeable in each area. Qualified candidates will reveal depth in not less than 4 of the technical areas under:
  • Internet fundamentals: Deep understanding of how the Internet works, together with OSI Model layers 1–7, BGP, GRE, TCP/UDP, DNS (authoritative and recursive), HTTP(S), and SSL/TLS.
  • Security: Expertise within the safety of Internet properties, together with WAF, Bot Management, Firewalls, Rate Limiting, (M)TLS, Zero Trust, and SASE ideas.
  • Performance: Expertise within the efficiency of Internet properties, together with pace, latency, caching, video streaming, HTTP/2, and TLS 1.3.
  • AI Proficiency: Familiarity with immediate engineering, AI-assisted scripting and log evaluation, LLM utilization, and workflow automation to enhance on a regular basis CE workflows.
  • Coding/Scripting: Proficiency in Python, JavaScript, Bash, Lua, Go, or related languages to write down customized integration scripts, API connectors, and edge computing capabilities.
  • Developer Platform Fluency: Experience designing, constructing, deploying or scaling purposes utilizing RESTful/GraphQL APIs, SDKs, webhooks, and developer tooling in cloud-native environments. Familiarity with infrastructure-as-code (Terraform, Pulumi), CI/CD pipelines, and observability for developer-led deployments.

Strongly Preferred Qualifications (The “Good-to-Haves”)

• Technical Enablement: Track report of making and delivering technical enablement – workshops, code samples, documentation, or developer onboarding – that accelerates buyer adoption of advanced platforms.
• Applied AI Knowledge: Experience with LLM orchestration, Retrieval-Augmented Generation (RAG) architectures, and model-access controls.
• Regulatory Knowledge: Understanding of regulatory necessities reminiscent of PCI DSS, HIPAA, and SOC 2.
• Hyperscaler / Digital Native Background: Talent popping out of hyperscalers, digital natives, distributed techniques environments, or startups is strongly valued for its deeper cloud fluency and superior structure depth.

Education

Undergraduate or graduate diploma in Computer Science, Engineering, or a associated area.

Travel

This function could require journey as much as 20–50% to attend buyer conferences, conferences, business occasions, and in-person crew collaboration.

What Makes Cloudflare Special?

We’re not only a extremely bold, large-scale know-how firm. We’re a extremely bold, large-scale know-how firm with a soul. Fundamental to our mission to assist construct a greater Internet is defending the free and open Internet.

Project Galileo: Since 2014, we’ve outfitted greater than 2,400 journalism and civil society organizations in 111 nations with highly effective instruments to defend themselves towards assaults that may in any other case censor their work, know-how already utilized by Cloudflare’s enterprise prospects–for gratis.

Athenian Project: In 2017, we created the Athenian Project to make sure that state and native governments have the best stage of safety and reliability without cost, in order that their constituents have entry to election data and voter registration. Since the challenge, we’ve offered companies to greater than 425 native authorities election web sites in 33 states.

1.1.1.1: We released1.1.1.1 to assist repair the inspiration of the Internet by constructing a quicker, safer and privacy-centric public DNS resolver. This is obtainable publicly for everybody to make use of – it’s the first consumer-focused service Cloudflare has ever launched. Here’s the deal – we don’t retailer consumer IP addresses by no means, ever. We will proceed to abide by our privateness dedication and be sure that no consumer information is offered to advertisers or used to focus on shoppers.

Sound like one thing you’d wish to be part of? We’d love to listen to from you!

Please word that candidates who progress to the provide stage of the interview course of could also be requested to attend an in-person interview inside one of many Cloudflare Offices or Cloudflare Hubs.  More particulars about this can be out there at that stage of the interview course of.

This place could require entry to data protected underneath U.S. export management legal guidelines, together with the U.S. Export Administration Regulations. Please word that any provide of employment could also be conditioned in your authorization to obtain software program or know-how managed underneath these U.S. export legal guidelines with out sponsorship for an export license.

Cloudflare is proud to be an equal alternative employer.  We are dedicated to offering equal employment alternative for all folks and place nice worth in each variety and inclusiveness.  All certified candidates can be thought-about for employment with out regard to their, or every other particular person’s, perceived or actualrace, colour, faith, intercourse, gender, gender identification, gender expression, sexual orientation, nationwide origin, ancestry, citizenship, age, bodily or psychological incapacity, medical situation, household care standing, or every other foundation protected by regulation. We are an AA/Veterans/Disabled Employer.

Cloudflare offers cheap lodging to certified people with disabilities.  Please inform us in case you require an affordable lodging to use for a job. Examples of cheap lodging embrace, however usually are not restricted to, altering the applying course of, offering paperwork in an alternate format, utilizing an indication language interpreter, or utilizing specialised tools.  If you require an affordable lodging to use for a job, please contact us by way of e-mail at [email protected] or by way of mail at 101 Townsend St. San Francisco, CA 94107.