Client Experience Manager at Envoy Global

Job Description

Envoy Global is a confirmed innovator within the international immigration house. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration course of for employers and people.

Envoy Global has an thrilling alternative for a Client Experience Manager to hitch our Account Management & Customer Experience group. In this important function, you’ll guarantee a key section of Envoy’s Clients which are supported by sharing info, answering questions and dealing with duties associated to their account assist. In addition, you may be supporting Envoy’s Foreign Nationals whereas giving wonderful service and backbone to inquiries.

As our Client Experience Manager, you may be required to:

• Respond to shopper (HR contacts) questions and following up with resolutions. This could contain liaising with a number of cross purposeful groups inside Envoy and our affiliate legislation agency CIP PC.
• Respond and troubleshoot tier-2 stage requests with international nationals on non-legal questions associated to Envoy navigation, standing, or coaching.
• Handle escalations as wanted and work with administration or different groups to resolve.
• Lead Client and Foreign National coaching on the Envoy app.
• Pull and distribute reviews and knowledge for shoppers and authorized group.
• Maintenance of group supplies (marcos, trainings, SOPs).
• Ensure buyer expectations are set and deadlines are met.
• Develop, monitor, and preserve mission plans and mission deliverables.
• Communicate with the shopper and inner groups on mission milestones and progress.
• Projects as assigned.

To apply for this function, it is best to possess the next abilities, expertise and {qualifications}:

• 1-2 years of customer support expertise.
• Bachelor’s Degree or equal work expertise most popular.
• Passion and curiosity in immigration most popular.
• Experience or information of ticketing methods (Zendesk) most popular.
• Excellent customer support abilities and empathy to deal with shopper wants correctly.
• A shopper first mindset to seek out decision and subsequent challenge avoidance.
• A eager eye for consideration to element and accuracy in responses to shoppers.
• Excellent organizational and time-management abilities.
• Strong communication abilities which are clear, concise, and empathetic.
• Ability to pivot and multi-task in a quick paced atmosphere.
• Ability to work collaboratively throughout purposeful groups to seek out resolutions and course of enchancment.
• Strong proficiency with MS Office Suite, particularly Excel.

This place is 100% distant, working from residence, throughout the United States.

Annual Base Salary Range- $45,000.00-$55,000.00

To apply, please add your software following the hyperlink offered. We look ahead listening to from you!

Notice at Collection for California Applicants: http://www.envoyglobal.com/notice-at-collection-for-ca-applicants

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