Royal Caribbean cancels an Alaska cruise, provides full refund to disenchanted company
NEWYou can now hearken to Fox News articles!
Passengers aboard a cruise ship making ready to set sail for Alaska have been left scrambling lately after the cruise line abruptly canceled the journey — citing unspecified technical issues.
The seven-night Alaska cruise aboard Royal Caribbean’s Serenade of the Seas was scheduled to depart Vancouver, Canada, on Aug. 30 however had been delayed till Sept. 1 for upkeep, in line with the weblog “Cruise Critic.” But the difficulty did not finish there.
Some two days after passengers embarked in Vancouver, Royal Caribbean reportedly introduced that the voyage aboard Serenade of the Seas was canceled.
CRUISES THROWN INTO CHAOS AS DROUGHT STRANDS SHIPS, LEAVES PASSENGERS SCRAMBLING
Passengers have been in a position to make use of the ship’s facilities as they labored on booking flights home, a number of cruise blogs reported.
The voyage was initially scheduled to cease in Sitka, Juneau, Ketchikan and Prince Rupert.
Passengers aboard Serenade of the Seas (not pictured) have been allowed to stay on the ship whereas it was docked in Vancouver earlier than Royal Caribbean canceled the cruise. (James MacDonald/Bloomberg through Getty Images/Getty Images)
“To accommodate ongoing upkeep, we’ve needed to cancel our crusing. We apologize to our company for the inconvenience and have labored with them to regulate their travel plans,” a Royal Caribbean Group spokesperson instructed Fox News Digital in a shared assertion.
“Repairs have now been accomplished, and the ship is able to welcome company on its subsequent scheduled crusing,” the spokesperson added.
The downside began on Aug. 22. Royal Caribbean emailed company to tell them that the crusing could be decreased to 5 days to accommodate further upkeep, “Cruise Critic” reported.
The ship is understood for its floor-to-ceiling home windows that provide views of the encircling surroundings.
Guests who weren’t within the shortened journey got a number of choices, together with a refundable onboard credit score and a future cruise credit score, in line with the weblog.
The ship finally didn’t depart Vancouver as a result of the repairs weren’t completed, the weblog stated.
CLICK HERE TO SIGN UP FOR OUR LIFESTYLE NEWSLETTER
All booked passengers will obtain a full refund, retain their beforehand issued onboard credit score, obtain a future cruise credit score for 100% of their cruise fare and obtain reimbursement for eligible flight-change charges, the “Royal Caribbean Blog” reported.
Serenade of the Seas, a mid-sized Royal Caribbean vessel, can accommodate 2,143 company at double occupancy.
The ship is understood for its floor-to-ceiling home windows that provide views of the encircling surroundings, alongside facilities like a rock-climbing wall, a glass-domed solarium and multiple dining venues.
Serenade of the Seas, pictured right here, remained docked in Vancouver as Royal Caribbean crews labored to handle a technical challenge that finally led to the cancellation of the Alaska cruise. (Royal Caribbean Group)
The ship has skilled different technical difficulties in recent times.
In July 2025, Serenade of the Seas skilled engine bother quickly after leaving Vancouver for a seven-night Alaska cruise, forcing it to return to port for in a single day testing, a number of publications reported.
The vessel set sail once more the next night, however passengers missed out on a planned stop in Sitka, Alaska.
TEST YOURSELF WITH OUR LATEST LIFESTYLE QUIZ
Days earlier, technical issues on the ship’s June 29 crusing had brought about it to skip Icy Strait Point and scenic cruising in Tracy Arm Fjord, with these passengers receiving onboard credit score equal to someday of their cruise fare.
Some passengers affected by the canceled Alaska cruise took to Reddit to specific their frustration.
“This has been an immense disappointment. This was my girlfriend’s birthday cruise with my household and a few household mates, and it has been an utter catastrophe and disappointment from begin to end,” a Reddit person stated.
Affected passengers have been supplied refunds, future cruise credit and reimbursement for eligible flight-change bills following the cancellation. (iStock)
“I used to be instructed [to] be at liberty to make use of my onboard credit on the ship — however for what? Only a number of of the bars are open. None of the retailers or casinos [are] open,” a Reddit person stated in one other thread.
CLICK HERE FOR MORE LIFESTYLE NEWS
“Oh my, what a catastrophe. Glad I canceled and didn’t board. Still ready for my cruise fare refund, although,” stated one other individual.
Several on-line commenters expressed sympathy for these inconvenienced by the cancellation, whereas others expressed apprehension about future trips they’ve booked with the road.
CLICK HERE TO DOWNLOAD THE FOX NEWS APP
One Reddit person requested what a bunch of eight can “completely not miss in Vancouver” as they deliberate to “take pleasure in the remainder of the week and maintain our flights residence.”
Serenade of the Seas welcomed passengers aboard once more on Sept. 6 for its subsequent seven-day, round-trip Alaska cruise, the “Royal Caribbean Blog” reported on Sept. 7.
