Bilingual Lab and Referral Operations Coordinators (French/English) at Maple

Job Description

Build higher healthcare collectively

Maple’s goal is to satisfy the globe’s healthcare wants. We’re Canada’s main on-demand healthcare platform, connecting sufferers with Canadian-licensed docs, nurse practitioners and specialists. Today, we’re proud that over 8 million sufferers and seven,000 companies and authorities companions have entry to same-day, proactive and ongoing care. We allow individuals to take management of their well being and push the boundaries of what’s doable daily.

Bold minds. Big affect. A profession at Maple is about making an affect. We empower daring considering, encompass you with an inspiring staff and are pushed by a motivating goal. Here, you’ll do work that adjustments lives—together with your individual.

The position

We’re in search of our subsequent cohort of Bilingual Lab and Referral Operations Coordinators (French/English) to affix our Care Delivery Operations staff. This is a job the place the main points matter—the place your precision, reliability and follow-through straight assist the clinicians, sufferers and companions who depend upon us daily.

In this position, you’ll personal the day-to-day administrative workflows that maintain lab and referral processes operating easily—reviewing, processing and routing documentation, ensuring nothing will get missed and the whole lot meets our privateness and high quality requirements. Key to success might be your technical confidence, sharp organizational instincts, sturdy problem-solving expertise and the power to work each independently and collaboratively—all whereas managing a number of priorities with out shedding accuracy in a fast-paced surroundings.

Please word this can be a absolutely administrative position—medical or scientific expertise isn’t required, although prior admin work in a healthcare setting is an asset. This isn’t a lab-based place; Maple is a digital platform connecting sufferers with docs and nurse practitioners.

Your tasks

As a Bilingual Lab and Referral Operations Coordinator (French/English), you’ll:

• Take possession of a excessive quantity of incoming lab and referral documentation—faxes, voicemails and digital data—processing and managing each consistent with Maple’s privateness and safety requirements

• Upload, route and monitor lab outcomes and referral info so clinicians can assessment and comply with up at once

• Respond to pressing lab communications and escalate crucial outcomes shortly—as a result of getting it proper the primary time helps affected person security

• Dig into lacking, incomplete or unclear documentation and coordinate with labs, clinics and inside groups to get it resolved

• Keep affected person data correct and guarantee the whole lot traces up between affected person info and lab or referral knowledge

• Support public well being reporting and compliance-related documentation as required

• Work intently with Customer Support and Care Delivery groups to handle lab- and referral-related questions from sufferers and suppliers

• Hold the bar excessive—persistently assembly accuracy, high quality and turnaround expectations to maintain care supply operating at its finest

What success seems like

In your first 90 days, you’ll get a robust deal with on Maple’s lab and referral workflows, instruments and privateness necessities—and also you’ll begin contributing straight away. That means managing an actual quantity of administrative duties independently, hitting your productiveness benchmarks and constructing strong working relationships together with your teammates and cross-functional companions.

Over the subsequent 6 to 12 months, you’ll be a trusted, go-to contributor on the staff—somebody colleagues rely on for accuracy, clear communication and constant follow-through. You’ll persistently meet or exceed high quality and productiveness expectations, take possession of extra advanced points as they come up,  and your work might be a visual a part of what makes Care Delivery Operations run nicely.

What you convey

• Two or extra years of expertise in an administrative or operations position; a background as a Medical Office Assistant or Medical Receptionist, or expertise in a healthcare or clinic surroundings, is an asset

• Fluency in each French and English—written and verbal—so you possibly can assist sufferers and companions throughout Canada

• A detail-oriented mindset with a real dedication to accuracy, high quality and course of adherence

• Confidence in managing a number of duties and deadlines independently in a fast-paced, high-volume surroundings

• Strong written and verbal communication expertise, with a pure means to collaborate throughout groups

• Sharp problem-solving and demanding considering expertise when navigating extra advanced or ambiguous points

• Comfort studying and navigating a number of programs and instruments; expertise with Google Workspace, PDF administration instruments and Slack is an asset

Play to your strengths. Finding the correct match goes each methods—so this part is yours to finish. When you be a part of, you’ll add the distinctive strengths you convey that aren’t captured above.

How we’ll assist you

We acknowledge our individuals’s well being is the whole lot. That’s why we deal with them.

• Maple for you and your loved ones: ²⁴⁄₇ entry to basic practitioners, pediatrics and psychological well being remedy for you and your loved ones. Care begins on day one

• Comprehensive well being protection: Medical, dental and life insurance coverage as a result of your peace of thoughts—and your family members—matter most

• Health spending account: Extra funds to cowl the necessities that make a distinction, from new glasses to specialised remedy

• Flex advantages: An annual finances constructed in your progress and well-being. Use it for skilled improvement, wellness bills or a one-time increase to your retirement financial savings. You select what issues most

• Health days: Life occurs. We present 10 devoted days for relaxation, medical appointments or caregiving, so you possibly can present up at your finest

• Destination days: Work from wherever. Enjoy the flexibleness to work internationally in eligible nations for as much as 5 days per 12 months

• Group retirement financial savings plan: We’re right here for the lengthy haul. Invest in your future with our group retirement plan

The particulars

• Job kind: Existing emptiness, full-time

• Hiring supervisor: Team Lead, Care Delivery Operations

• Location: Remote inside Canada

• Start date: October 2026

• Vacation: 3 weeks

• Pay vary: $21.30 – $23.15

Offers can differ relying on expertise, expertise and readiness to satisfy Maple’s expectations for this degree. We encourage open conversations about pay. If you’ve got questions on how compensation works at Maple, you’re welcome to ask at any level within the interview course of.

We’re dedicated to the protection and safety of our platform. Please word that any supply of employment is topic to a felony document verify (EPIC) and id verification. Additional checks, together with employment or training verification, could also be performed relying on the position’s necessities.

Use of synthetic intelligence

We don’t at the moment use synthetic intelligence (AI) or automated instruments to display, assess or choose candidates. Every utility is thoughtfully reviewed by our Talent Acquisition staff or hiring managers.