Your customer support drawback isn’t a customer support drawback
Leaders typically reply to poor service with extra coaching. But steadily the true drawback is disengaged workers.
A number of years in the past, one in every of our workforce members got here down with a giant well being drawback—a splitting headache that simply wouldn’t let up. She visited a number of docs, who beneficial varied remedies and drugs to alleviate the ache, none of which labored. The ache was so intense that it made it troublesome to hold out fundamental duties, affecting each her private {and professional} lives.
